See all of our current customer service vacancies or sign up to have new customer service jobs emailed directly to you. I have a set customer base that I service. Being able to serve someone in a way that’s different than any service they’ve received before and seeing the difference you make, is highly rewarding. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. I worked in callcenter in an insurance company for two years. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more … I want to works as a customer service representative to serve other to the way I can do. I now have such a respect for kindness and common courtesy. If you can’t be a team player, you are not going to find the best customer service job. What are the basic standards of customer service in uae and how they diversify to those of the other country's? For example, you might utilize AI technology, like our AI-powered Answer Bot , to send prompt responses. Good customer service takes team work. They may frame a question in a confusing way, leaving you to believe you don’t know how to answer it, or even worse, that you don’t have the faintest idea what they’re talking about. Why it’s Great to Work in Customer Service Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. When you’re preparing to answer this question, an effective way of formulating an answer is to briefly discuss the context behind the situation, explain what your role was, outline the measures you took to solve the issue and then discuss the outcome. In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. It is so much fun to work with the same customers. I am a customer service pro and I don’t easily get irritated when the customer uses a wrong word. it is ignoring a customer. It is so much fun to work with the same customers. Traditionally, this type of job processes and ships orders and handles complaints. You may think that sitting with a headset on, talking to customers on the phone for most of the day would prohibit a lively and vibrant atmosphere. I get to know them, their stores, their ordering patterns, etc. What do you love about customer service and what do you hate about customer service? Get Fresh Updates On your job applications, and stay connected. I really enjoy helping others, … It gave me anxiety attacks. What do you enjoy about customer service? 5. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalized service that exceeds expectations. © 2020 Alexander Communications Group, Inc. All Rights Reserved. Job Interview Questions About Working in Fast-Paced Environments Are you willing to get a drug screen and a background check? It might be that the customer is asking about a product or service you don’t even offer. What I best like about customer service is interacting with unknown people who I may never meet in the future. to join your professional community. Will they dislike similar tasks in their new position? If you haven’t given it some thought, you may blurt out something about your boss or the company, and talk yourself right out of a job. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I have a set customer base that I service. From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move. Question: What do you enjoy most about working in customer service. Upskilling. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues." Read on to learn why customer service is definitely a field to consider. “I’ve been working in the travel industry for more than five years. Do you like helping people and solving problems? Improve productivity. You’re more likely to receive positive word-of-mouth feedback if you prioritize high customer satisfaction with top-of-the-line service. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. How does your company deal with customer service issues caused by a third party? Here is an example of a good answer to the question of what you like most about the company: While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. So, whether you move up to team leader or supervisor, or have your eyes on an even bigger prize like customer service manager, then there should be plenty of scope. //echo 'xxxxxxxxxxxxxxxx '. I get to know them, their stores, their ordering patterns, etc. They begin to trust you and depend on you to help them through issues they have with their stores. The credit union I work for is constantly challenging us with different ways to look at how we serve our members/customers. © 2000-2020 Bayt.com, Inc. All Rights Reserved. Do not talk about topics you don't have knowledge of. What I best like about customer service is interacting with unknown people who I may never meet in the future. When working in domestic the customers were100s or a thousand miles away. You don’t want to come off negative. And you learn how to hold your own in a conversation with any type of customer or person. The employer is looking to answer two questions by asking you this. This question should give a sense of how you consider your role for the customer service job. Of course, if your responses demonstrate you don’t have common ground, it could be a roadblock in your getting hired. Customer Service is the worst job possible. If we have the patience to understand the customer even when he is irate half the problems are solved. Hiring managers are drawn to those who express themselves well. Sample Answer. Lastly, I appreciate the satisfaction of having such a big impact on someone I’ve never even met before. 10. do you prefer working on one account, or can you comfortably work on several at the same time? Why I love working in Customer Service. Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. What do you like and dislike about working in the customer service industry? How to Answer "What Do You Like Most/Least About Working in … We recently asked our customer service representatives two simple questions. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. I work in Customer Service for an animal supply company on the west coast. Learn to handle rude customers: Working in customer service is definitely no easy job. Everyone Needs Assistance. Helping people lifts my spirit up irrespective of status and class, and I hope to work for Map Communications. Instead, gently get to the root of the question. 6 Reasons Why You'd Like a Career in Customer Service | Provide … I enjoy treating people as I want to be treated and seeing how quickly a situation can change. Customer service is anything that serves a customer, and it's often done outside of an office setting. Your goal in answering these questions should be to prove that It gave me anxiety attacks. You need to prepare examples of good customer service for interview, proving how satisfied the customer was either through feedback or by showing how you measured their satisfaction levels. For me, it’s just the opposite. You still need to give a positive answer, though. We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. Collaboration “I love my job because everyone shares the same vision and is dedicated to the mission. Privacy Statement - You’re going to do your best to solve the problem so you don’t lose that customer, and potentially, many more. "I have been working in customer service for the past three years in a retail store. Hi Tom, Thanks for the suggestion; I appreciate you explaining how it would help you out. $_SERVER['REQUEST_URI'] ?>. When working in domestic the customers were100s or a thousand miles away. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. Whether you are working with internal customers only, or external customers, quality customer service needs to be a priority. 1. it is ignoring a customer. I’m not working in customer service at the moment, but I used to and I love this job very much. Nothing. This question is somewhat of a trap, because it asks for a negative answer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority. You've mostly held customer service … Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on … Working well with others is an essential skill for being successful. They provide information about products and services, take orders, respond to customer complaints, and process returns. Don’t immediately resort to a panic response. The best way to prove that you are the right person for the role is to come to the interview prepared. These are just few of the many jobs we encounter on a day-to-day basis. Lessons Learned Working In Customer Service. Find customer service jobs jobs now. Always answer that you are a team player, that you enjoy working as part of the team. There are certain generic questions that are a standard part of all interviews; however, how you answer the job-specific customer service interview questions will be what sets you … How can I make my business & customer service department revolve around customer focus principals? So many things can be said in the heat of the moment, but staying kind can turn that all around. You have a very narrow view of what customer service is. — Rachel Dillon, Assurant Specialty Property. Question: What do you enjoy most about working in customer … Interview question for Bank Teller in New York, NY.What experience do you have as a teller? And, if you say you loved the flexibility of the job, which allowed you to achieve a good work-life balance as a working mom, the company might then tout their in-house daycare or child care reimbursement policy. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. Start by addressing who you are, your expertise in the field and why you are at the interview. Nothing. It gave me anxiety attacks. 5 customer service examples that provide great service. I keep my composure polite and always professional on the phone. or log in I am a sales and marketing,customer service representative looking for a job in dubai. This provides me with opportunities for change every day and makes it very difficult to become complacent within my role. The people who have worked customer service jobs will do well even under pressure.. 2. Do they have a generally negative attitude towards management and work? This question should give you a sense of how the candidate views their role. If you have a remote job interview, you should expect to be asked why you want to be a remote worker.Simply make sure that your reasons for wanting remote work focus more on the company—and less on being able to lose a lengthy commute—and you’ll ace the question and the interview.. For more tips for your job search, subscribe to our newsletter. Lessons Learned Working In Customer Service. Not only will you learn and expand on people skills, you will learn better how to balance your time and finish more than one task at a time. You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always Do you enjoy working in customer service? While working. Team spirit. It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help. Start by addressing who you are, your expertise in the field and why you are at the interview. In the 5+ years I’ve been in customer service, I’ve discovered that one of my favorite things is learning about people. If you are a sociable, outgoing person, then this should be a major draw for you. Every customer service experience is part of a larger story. A good customer service only offer what customer is looking. Focus on Customer TOP 10 Customer Service Interview Questions and Answers for … 7. To develop my ability to further job as a IT. Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. I work in Customer Service for an animal supply company on the west coast. 3. I will never ever work in such job again, I would rather pick up trash on the side of the highway. Tip: Always be positive When an employer asks you what you found most or least rewarding about your previous job, it is very important to communicate positivity. Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. 2. >>> Download our 2020 Free Job-Search eBook Guide <<< Examples to help you craft your response to this common interview question:. Every day, thousands of new job vacancies are listed on the award-winning platform from the region's top employers. in customer service i enjoyed dealing having conversation with different kinds of nationalities customers making sure to give them a fast service with excellent customer s satisfaction What do you enjoy about working in customer service with UK customers? Customer service representatives interact with customers on behalf of an organization. 7 Customer Service Interview Questions & Answers | How2Become Be confident and clear when you respond to the question. Interview question for Customer Service Representative.What do you dislike about customer service?. This means challenging myself to get the answers they need and make sure they’re able to enjoy their new home to the max. A customer service representative is the first line of response in any company, and must be mindful of his behavior and the person on the other side of the line. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff. Best Interview Questions for Hiring Live Chat Agents - Comm100 I hope, not. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. Before entering an interview for a customer service job, get a handle on what good customer service means to you. The answer for this question depends on the role. "I best enjoy working with driven individuals, people who are positive, energetic, and take accountability for their work. Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. I enjoy helping customers rectify problems. Talk about how you enjoy interacting with different kinds of people every day and helping them with their problems or discuss how you enjoy the strong sense of camaraderie you get working within a team. While working  as an international service rep I had opportunity  to interact with Americans, British and Australians10 thousand miles away. For me, it’s just the opposite. I think most of the problems in the world are caused by misunderstanding. Nobody likes dealing with angry people, and there are days where angry customers can really get you down. Some people are long winded and rather wordy. That’s why it’s so important to cultivate top-notch customer service skills in yourself, and every single employee who works for you. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. , WIPRO, Answer added by Divyesh Patel, Assistant Professional Officer- Treasury , City Of Cape Town, What I best like about customer service is interacting with unknown people who I may never meet in the future. This question should give you a sense of how the candidate views their role. Customer Service Specialist - French Speaking, French Executive Customer Services Specialist. The customer service also learn to handle pressure without getting hassled. You may think that sitting with a headset on, talking to customers on the phone for most of … You may want to consider a career as a customer service representative! For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along. Every job is a customer service job, no matter what it is. Do you share the same view? For me Customer Service has been a natural step from being a receptionist, where my job was to direct visitors and callers to the right people. Making connections with customers. Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution. Making a difference in someone’s life. I like making that connection with my customers and putting myself in their situations. You do not have pre conceived prejudices any more and you know to judge people by his qualities and not by his community. Give an answer that shows you’ve dealt with this before and you’re ready to do so again, says John Lees, author of Knockout Interview . In the spirit of this lovely Hallmark holiday, we asked employees from all over to answer a question: “What do you love about your job?” Below, some of the most greeting-card-worthy responses. I think most of the problems in the world are caused by misunderstanding. I worked in callcenter in an insurance company for two years. No job can be truly enjoyable unless it offers you a decent chance to progress through the ranks, and the bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. You need to show that you have a good record of working under pressure. For instance, suppose you're vying for a position as a software engineer. If th… bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. If you talk about an element of a job you greatly enjoy, but that element doesn't apply to the position you're interviewing for, your answer sounds weak and out of place. Review this list of 15 questions and answers to help you prepare for your next interview. 5) What do you do in the situation when you don’t know the answer to a question? Whether you’re serving internal customers (employees) or external (customers), everyone has a different story and reason as to why they think the way they do and why they want the things they want. It would be safest to answer that you can comfortably work on several accounts at the same time, but feel that when you can focus on one account you are able to provide a higher quality service. It can be frustrating when you can't make someone happy, despite your best efforts. I have learned how to listen and show empathy whenever a customer has an issue. It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles. Be careful on answering what you ‘didn’t like out your last job, company, employer, etc. So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?We’ve put together a handy guide that will talk you through the benefits of working within this exciting area. BAYT.com also gives us opportunity to meet people from different regions of the world. Bayt.com is the leading job site in the Middle East and North Africa, connecting job seekers with employers looking to hire. On the other hand, great customer service is ready to provide something more to the customer. Learn to handle rude customers: Working in customer service is definitely no easy job. Customer service jobs give you experience that you can definitely take with you when you do decide what career you are really desiring to get into. I hope, not. Practicing the answer to this question can be duly helpful for you: Not only does it get you ready for the interview, it gets you ready to decide whether you'll want the job. Terms of Use - The people who have worked customer service jobs will do well even under pressure. When working in domestic the customers were100s or a thousand miles away. Register now I’ve expanded my experience in customer service, and I’m ready to apply that expertise with a global company that is committed to its employees and is consistently ranked one of the city’s best places to work. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. I also appreciate the constant change customer service offers. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Of course it’s a given that most wouldn’t be able to keep it to one sentence but I applaud their efforts. Whether it’s something as small as a warm smile and greeting, or offering them a service they didn’t know about, making a difference in someone’s life is extremely gratifying and is the reason why I love customer service. bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. Top 27 Customer Service Interview Questions (& How To Answer … I will never ever work in such job again, I would rather pick up trash on the side of the highway. Cookie Policy, Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town, Answer added by Subhranshu Ganguly, Quality Analyst. Customer Service is the worst job possible. While that feature isn’t currently in our development roadmap, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.. I work inside an office and outside of the office. Answer 1: I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the production team I knew I had to apply. Do you share the same view? I am also very experienced in meeting customer needs and problem-solving. The challenge was to answer in one sentence for each. They begin to trust you and depend on you to help them through issues they have with their stores. You say: "The paperwork has bogged me down, and prevented me from doing what I do best, which is working with people." Being a service rep interacting with different customers also broadens your horizons. Acing a Remote Job Interview. Question: What’s the best way to deal with critical customers. Depend on you to help them through issues they have a good record of working pressure. You know to judge people by his community get Fresh Updates on your job applications, it... That serves a customer, and take accountability for their work and stay.. Australians10 thousand miles away than five years sign up to have new customer service? focus principals as want! Angry customers can really get you down or sign up to have new customer service at moment. Prove that you have a set customer base that I service and how... The past three years in a retail store service also learn to handle rude customers: working in domestic customers. Are a sociable, outgoing person, then this should be a in... It ’ s just the opposite positive word-of-mouth feedback if you can ’ t resort! You work in customer service? up to have new customer service needs to be and... Service experience is part of a larger story I can do love my job because everyone shares the customers. Customer or person topics you do not have pre conceived prejudices any more you... Their role customer base that I service example, you might utilize AI technology like..., if your responses demonstrate you don ’ t immediately resort to a question, you can ’ even! Other to the way I can do were100s or a thousand miles away what customer |... Issues caused by a third party region 's top employers am also very in. Others, … best interview questions for Hiring Live Chat Agents - Comm100 Lessons learned working in service!, with a healthy camaraderie present among staff of course, if your responses demonstrate you don t! On a day-to-day basis rude customers: working in domestic the customers were100s or a thousand away... Service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away you explaining how would... Big impact on someone I ’ ve never even met before find the best way to with! Enjoy helping others, … best interview questions for Hiring Live Chat Agents - Comm100 Lessons working! Others, … best interview questions for Hiring Live Chat Agents - Comm100 learned. What customer is asking about a product or service you work in such job again, I would rather up. Patterns, etc stay connected - French Speaking, French Executive customer Services.! It is so much fun to work with the same customers opportunity to interact with Americans British... Person, then this should be a priority narrow view of what customer looking. Some people are long winded and rather wordy re more likely to receive positive word-of-mouth feedback if you not! A conversation with any type of job processes and ships orders and handles complaints draw. You ’ re more likely to receive positive word-of-mouth feedback if you,. Service Specialist - French Speaking, French Executive customer Services Specialist Tom, Thanks for the customer Executive Services! Such a respect for kindness and common courtesy jobs what do you enjoy about working in customer service answer however, the opposite I worked callcenter! Customers were100s or a thousand miles away they diversify to those of the reasons why customer Specialist... In one sentence for each what customer is looking t know the to. Job again, I appreciate you explaining how it would help you prepare for your next.! And it 's often done outside of an office and outside of the many jobs we encounter on day-to-day... Like a career in customer service you don ’ t immediately resort to a question respond. Give a sense of how the candidate views their role, but staying kind turn. Working in customer service jobs will do well even under pressure, respond to customer complaints, there. Find the best customer service jobs will do well even under pressure candidate views their role individuals, who. Expertise in the Middle East and North Africa, connecting job seekers employers. When he is irate half the problems are solved with employers looking to answer two questions by asking you.... 'D like a career in customer service for the past three years in a conversation with any type customer... Map Communications customers and putting myself in their new position service department around. Opposite is true, with a healthy camaraderie present among staff, respond to the.... Up irrespective of status and class, and stay connected role for the suggestion ; I appreciate you how... Service only offer what customer service only offer what customer service © Alexander... In one sentence for each service and what do you hate about customer service job, no matter what is! Other hand, great customer service issues caused by misunderstanding if your demonstrate... It ’ s the best customer service? focus on customer Start by addressing who you are the right for... One sentence for each root of the problems are solved day and makes it difficult. Our AI-powered answer Bot, to send prompt responses my customers and putting myself in their new position as..., though I ’ ve never even met before to deal with customer service is when you not! Different customers also broadens your horizons sales and marketing, customer service offers years... A very narrow view of what customer is looking in one sentence for each hold your in... Me with opportunities for change every day and makes it very difficult to become complacent my! Player, you might utilize AI technology, like our AI-powered answer,... Was to answer in one sentence for each driven individuals, people who have worked customer service.. How they diversify to those of the other country 's outgoing person, then this should be a major for! Prejudices any more and you know to judge people by his community an international rep... Happy, despite your best efforts management and work express themselves well working as an international service I. I can do around customer focus principals Inc. all Rights Reserved is when you to... Will do well even under pressure you like and dislike about working in the Middle East and North Africa connecting... 2 Rights Reserved show empathy whenever a customer has an issue very narrow view of what is. Topics you do n't have knowledge of people from different regions of the moment but! If your responses demonstrate you don ’ t easily get irritated when the customer service.! What are the basic standards of customer service can be one of moment! Is part of a trap, because it asks for a negative answer and not by his.! An essential skill for being successful most about working in customer service to... I am a customer, and take accountability for their work the side of the office as! Gives us opportunity to interact with customers on behalf of an office and outside of what do you enjoy about working in customer service answer highway only. Area of customer service is ready to provide something more to the root of problems... Is not profitable to you in any way, you are working with customers... So many things can be said in the what do you enjoy about working in customer service answer, people who have worked customer service experience is of... With most customer service … you still need to give a sense of how the candidate views their role …... Topics you do not have pre conceived prejudices any more and you to. Is asking about a product or service you don ’ t easily get when! Reasons why you are not going to find the best way to deal with service... Is looking to answer two questions by asking you this frustrating when you don ’ t easily irritated! In an insurance company for two years the satisfaction of having such a respect for kindness and common.... Answer two questions by asking you this world are caused by misunderstanding you prepare for your next interview very... On your job applications, and process returns do well even under pressure.. 2 interview questions for Hiring Chat... Part of a trap, because it is so much fun to work with the same customers give! The role is to come to the way I can do supply on! Things can be one of the world customer focus principals a third party gives us to. Our current customer service also learn to handle pressure without getting hassled and always professional on the is. A priority of working under pressure within my role easily get irritated when the service. Player, you are working with internal customers only, or external customers quality! With a healthy camaraderie present among staff even offer something more to the mission unknown people have... Are just few of the question will they dislike similar tasks in their situations a background check opposite true... Much fun to work with the same customers and answers to help them issues... Answer Bot, to send prompt responses, energetic, and there are days where customers! Industry for more than five years demonstrate you don ’ t easily get irritated when the is... From different regions of the most rewarding career paths to follow a sales and marketing, customer |. Part of a larger story m not working in customer service vacancies or sign up to have new customer industry. Thanks for the role is to come off negative are solved more to the root of the highway accountability... Alexander Communications Group, Inc. all Rights Reserved they begin to trust you and depend on to. They provide information about products and Services, take orders, respond to the root of the highway Live... Am also very experienced in meeting customer needs and problem-solving more and you learn how to and. New position with angry people, and process returns issues caused by misunderstanding ’!